How to Respond To A Negative Online Review


Getting a bad review on social media is no fun. It can feel like your world is crumbling beneath you, especially if you’re a real estate agent. You’ve spent so much time and energy building up your business and growing your client base, and now it feels like all that hard work has been for nothing.

But it doesn’t have to be the end of the world—it’s actually a great opportunity to learn what you need to improve on to keep moving forward! Here are some tips for responding when someone leaves a negative review about you online:

#1: Don’t Ignore It

No matter how bad it seems, try responding with something professional (even if it’s just “Thanks!”). People are watching, and they’ll see that you’re willing to take responsibility for your actions (even if they aren’t entirely true). That makes them more likely to give you another chance.

#2: Ask Questions

If someone leaves a negative review about their experience with you or one of your properties, ask them questions about what went wrong so that you can improve for next time. This can help build trust between you and your clients—and make sure there aren’t any misunderstandings in the future.

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